Your customers don't remember the transaction. They remember how you made them feel. This workshop gives Customer Representatives and Advisors the tools, language, and frameworks to turn every interaction into a trust transaction - and every customer into a raving fan.

What's Covered:

1. Foundations of Etiquette

2. Situational Awareness & Customer Personas

3. Customer Journey & Frictionless Experience

4. Self-Awareness

5. Emotional Control & Managing Customer Anxiety

6. Roleplay & Situational Application

Date: Wednesday, August 26

Time: 9:00am – 1:00pm PDT

Location: Online